1. Services
The Zyber Security will provide the Services described in each SoW using commercially reasonable skill and care. Services are outcomes-oriented but time-limited by SoW.
2. Fees & payment
Fees, milestones, and payment schedule are stated in each SoW. Invoices are payable within 30 days (net-30). Overdue invoices accrue interest at the lower of 1.5% per month or the statutory maximum.
3. Deliverables & acceptance
Deliverables are described in each SoW. Client has 10 business days from delivery to raise acceptance objections in writing; absent timely objection, deliverables are deemed accepted.
4. Rules of engagement
For any offensive-security services (penetration testing, red-teaming, vulnerability assessment), the parties will execute Rules of Engagement (ROE) before testing begins. The ROE will define scope, testing windows, blackout dates, allowed and prohibited techniques, evidence-handling procedures, and emergency-stop contacts.
5. Confidentiality
Each party will hold the other's Confidential Information in confidence, use it only for the purposes of the Services, and protect it with at least the standard of care it uses for its own similar information (but not less than reasonable care). Confidentiality obligations survive termination for 5 years, and indefinitely for trade secrets.
6. Intellectual property
- Client Materials remain the property of Client.
- Provider Tools (methodologies, scripts, templates, know-how developed independently or before the engagement) remain the property of The Zyber Security.
- Deliverables: on payment in full, Client receives a worldwide, perpetual, non-exclusive license to use Deliverables for internal business purposes.
7. Data protection
Where the Services involve processing of Personal Data on Client's behalf, the parties will additionally execute our Data Processing Addendum.
8. Warranties
Each party warrants that (a) it has authority to enter into this MSA; (b) it will comply with applicable laws in performance; (c) Provider will perform Services with reasonable skill and care by suitably qualified personnel.
9. Limitation of liability
Except for (a) breach of confidentiality; (b) IP indemnity; (c) gross negligence, willful misconduct, or fraud; and (d) statutory rights that cannot be limited — each party's aggregate liability is capped at the fees paid or payable under the applicable SoW in the 12 months preceding the claim.
10. Indemnity
Each party will defend and indemnify the other against third-party claims arising from breach of confidentiality, misappropriation of IP, or breach of applicable law by the indemnifying party.
11. Term & termination
This MSA continues until terminated. Either party may terminate for uncured material breach after 30 days written notice, or immediately for insolvency. Termination of the MSA does not automatically terminate active SoWs unless expressly stated.
12. Governing law
This Agreement is governed by the laws of India. Any dispute will first be escalated to senior representatives of both parties for 30 days; if unresolved, it will be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, conducted in English, with the seat of arbitration in India. Either party may seek urgent interim relief from a competent court. A Statement of Work may agree a different governing law where a client's regulator requires it.
13. Miscellaneous
Assignment: neither party may assign this MSA without the other's prior written consent, except to an affiliate or in connection with a bona fide corporate transaction. Notices: in writing to the addresses in each SoW. Entire agreement: this MSA plus each SoW is the entire agreement.
14. Contact
Contracts and legal: contact@thezybersecurity.com.